Return & Cancellation Policy

HomeReturn & Cancellation Policy

We are committed to ensuring your satisfaction with every purchase. Please take a moment to review our Return & Cancellation Policy to learn about your options and how we can assist you.

Cancellation Policy

You may cancel your order under the following conditions:

  1. Before Shipping:

    • If your order has not yet been shipped, you can request a cancellation by contacting our Customer Support Team at [contact@kidstoysgo.com] or calling (+91) 87339 61822.

    • Once canceled, your payment will be refunded within 5-7 business days.

  2. After Shipping:

    • If your order has already been shipped, cancellation is no longer possible. You may return the item(s) as per our Return Policy below.

Return Policy

We currently do not offer a return policy for most items. However, we accept returns or exchanges only in the following cases:

  1. Defective or Damaged Items:

    • If your item arrives defective or damaged, please contact us within 48 hours of delivery.

    • Provide photos of the damaged item and your order details.

    • We will either replace the item or issue a refund, depending on availability.

  2. Incorrect Items Shipped:

    • If you receive an incorrect item, notify us within 48 hours of delivery.

    • We will arrange for the correct item to be shipped to you at no additional cost.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that are not defective or damaged.

  • Items that have been used, opened, or tampered with.

  • Personalized or custom-made products.

Refund Process

  • Refunds are processed within 5-7 business days after approval.

  • Refunds will be issued to the original payment method used during purchase.

How to Initiate a Return or Cancellation

  1. Contact Us: Reach out to our Customer Support Team via email at [contact@kidstoysgo.com] or call [+1 (123) 456-7890].

  2. Provide Details: Include your order number, product details, and reason for return or cancellation.

  3. Follow Instructions: If a return is approved, we will provide you with further instructions.

Shipping Costs

  • For defective, damaged, or incorrect items, we will cover the return shipping costs.

  • For all other cases, shipping costs are non-refundable.

Questions?

If you have any questions about our Return & Cancellation Policy, please contact us:
📧 Email: [contact@kidstoysgo.com]
📞 Phone: [(+91) 87339 61822]