Shipping Policy – Fast, Secure, and Reliable Delivery

Welcome to Kids Toys GO, your trusted online toy store in India! We’re committed to delivering joy and fun to your doorstep. Please read our Shipping Policy to understand how we handle deliveries, shipping timelines, charges, and more.

1. Shipping Locations

We are currently offering shipping across India. No matter where you are, whether it’s a metropolitan city or a remote area, we will ensure your order reaches you.

2. Order Processing Time

  • Processing Time: Once your order is placed, it will be processed within 1-2 business days. Our team carefully prepares your items for shipment and ensures that everything is packed securely.
  • Shipping Time: After processing, shipping takes 3-7 business days, depending on your location. Please note that delivery times may vary based on external factors like the courier service, weather conditions, or holidays.

3. Shipping Methods

We partner with trusted courier services to deliver your orders safely and on time. The shipping method for your order will depend on your location and the size of the items being shipped. Once your order is shipped, you will receive a tracking number via email or SMS to follow the progress of your shipment.

4. Shipping Costs

We aim to provide affordable shipping for all our customers. Shipping costs are calculated based on the following factors:

  • Order Weight: Heavier items may incur higher shipping charges.
  • Shipping Destination: Delivery costs depend on the distance from our warehouse to your address.
  • Promotions: From time to time, we may offer discounted or free shipping for certain locations or on orders over a certain value. Keep an eye on our website for any special promotions!

Note: Shipping costs will be displayed during checkout before you confirm your purchase.

5. Delivery Delays

While we aim to deliver all orders on time, there may be rare circumstances that cause delays. These may include:

  • Weather Conditions: Severe weather can delay deliveries.
  • Public Holidays: Shipping services may be impacted during holidays.
  • Courier Delays: Sometimes, courier companies may experience unexpected delays, which are beyond our control.

If there is a significant delay, we will inform you immediately and keep you updated on your order’s status.

6. Order Tracking

Once your order is shipped, you will receive an email or SMS with your tracking number. You can use this number to check the status of your shipment and get real-time updates on its progress. Simply visit the courier’s tracking page and enter your tracking number.

If you have any trouble tracking your order, feel free to contact our customer service team for assistance.

7. Shipping Restrictions

Some products may have shipping restrictions based on the size, weight, or type of product. In such cases, you will be notified before checkout if a product cannot be shipped to your location. We are unable to ship to certain remote or hard-to-reach locations, but we are constantly working to improve our shipping coverage.

8. Damaged or Missing Items

We take great care in packaging your toys to ensure they arrive in perfect condition. However, if your order is damaged or missing items, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 48 hours of receiving your package.
  2. Provide Evidence: Please provide clear photographs of the damage or missing items to help us resolve the issue faster.
  3. Resolution: We will either issue a refund or send a replacement at no extra cost, depending on your preference.

9. International Shipping

Currently, we only ship within India. We are working towards offering international shipping in the future. Please subscribe to our newsletter to stay informed about any updates regarding international shipping.

10. Contact Us

If you have any questions regarding shipping, tracking, or delivery, feel free to reach out to our customer support team. We’re happy to help!

Your Toy Delivery, Our Priority

We are committed to delivering your child’s toys quickly and safely. With Kids Toys GO, you can rest assured that your order will be handled with care and arrive on time, ready for your little one to enjoy.