Shipping Policy - KidsToysGo

We’re committed to ensuring that your shopping experience is smooth and satisfactory. This Shipping Policy outlines the details of our shipping process to help you understand our practices and what to expect once you place an order with us.

Shipping within India

KidsToysGo currently ships to most locations within India. We partner with reputable courier companies like Delhivery, Xpressbees, DTDC, and Bluedart to make sure your orders are delivered promptly and securely.
Delivery Timeframe
  • We aim to deliver orders within 3-7 business days to most regions. However, this delivery timeframe is estimated and may vary depending on the delivery location and unforeseen circumstances.
  • Orders are processed from Monday to Saturday between 11:00 AM and 7:00 PM. Once dispatched, you will receive an email and/or SMS with tracking details to monitor the progress of your shipment.
Delivery Charges
  • For orders totaling below INR 999, a flat delivery charge of INR 70 is applicable.
  • Orders above INR 999 qualify for free shipping across India.

Delivery Restrictions

While we strive to reach as many locations as possible, there may be areas where courier service availability is limited. In these rare cases, we will contact you to arrange alternative options or discuss potential delays.

Order Tracking and Notifications

Once your order is dispatched, you’ll receive tracking details via email or SMS. Use this tracking number to follow your order’s journey in real time. Please note that orders are processed on business days only, excluding national holidays.

Potential Shipping Delays

At KidsToysGo, we make every effort to ensure timely delivery. However, certain situations may cause unavoidable delays, including:
  • Natural disasters, such as floods, storms, or earthquakes
  • Nationwide or local strikes
  • Public or bank holidays
  • Other unforeseen situations outside of our control
KidsToysGo is not liable for any delays caused by these circumstances, but we will make every effort to minimize any disruption and keep you informed.

Order Cancellation

Once an order is placed and confirmed, it cannot be canceled or modified if it has already been dispatched. We encourage you to double-check your order details before finalizing your purchase to avoid any inconvenience.

Payment Methods

For your convenience, KidsToysGo accepts a range of payment methods, including:
  • Debit Cards
  • Credit Cards
  • Wallet Payments
  • UPI Transactions
  • Net Banking
Please note that Cash on Delivery (COD) is currently unavailable for all products across our website.
If you have any questions or concerns, feel free to contact us at support@kidstoysgo.com between Monday to Friday, 11:00 AM to 7:00 PM. We are here to assist you with all your inquiries and ensure a seamless shopping experience at KidsToysGo.
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